Workplace technology empowers businesses to do more with fewer resources, especially solutions which allow employees to D.I.Y.. Employee self-service (ESS) tools are fast becoming a core element of the modern workplace. Use of an HR software with ESS makes it possible for employees to resolve up to 80% of routine HR transactions and inquiries themselves, with minimal HR intervention.
Employee self-service tools allow employees and managers to view, update and maintain their information using a web-connected device. A typical software solution with ESS functionality will provide employees with a login to their own portal, which is different from the administrator portal. On this portal, employees are able to view company information, policies and processes and review documents uploaded by administrators and managers. Some will even allow employees to sign and return contracts and acknowledge they have read documents using e-Signature functionality.
ESS is an HR administrator’s dream because it drastically reduces paperwork while maintaining the ability for oversight to control the integrity of information and processes. For employees, ESS makes it easier to answer their own questions in their own time without needing to consult HR. For example, employees can check what the company’s policy is on time off or working from home from their own computer or mobile phone. Furthermore, the benefits of implementing employee self-service tools go beyond providing low-cost services. Automation frees up resources currently handling HR admin to focus on other priorities, like culture and strategy, which add greater value to the business.
How to engage millennials?
It is no secret that millennials are digital natives. They have been raised in a digital world with abundant access to technology in their personal lives. Naturally, millennials thrive in a tech environment and expect similar access at work.
It’s an HR department’s responsibility to meet staff expectations for tools needed to do their jobs. Increasingly, this means modern tools which empower employees to automate and D.I.Y. where possible. Manual communication and cumbersome paper-based forms aren’t just last century but actually fall outside of this new generation’s expertise.
enable Self-Service (eSS)
enableHR has its own version of employee self-service, called enable Self-Service (eSS). This self-service feature encourages and empowers employees to DIY in a simple and easy-to-use platform. With all the features listed above, including eSignature technology, eSS is a modern tool to engage employees and minimise burden on managers and HR departments.
The benefits of eSS include:
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Reduced calls
With easy access to HR resources, employees will have less reason to pick up the phone and call HR with basic questions. The same applies to emails and knocks on the door. With less interruptions during the work day, HR departments can focus on ongoing projects, business strategy and culture.
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Increased productivity
eSS empowers employees to address many of their own HR questions and concerns. Reduced need to contact HR throughout the day will increase employee productivity. A self-service tool allows employees to update their information, access HR resources and resolve issues in their own time. No hanging around waiting for responses.
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Greater employee satisfaction
Empowering employees to D.I.Y. increases job satisfaction by removing the need for micro-management and bureaucratic processes. In return, HR teams will have more time to focus on perks and business practices that will improve employee satisfaction. It’s a win-win.
Today, businesses prioritise employee engagement due the evident correlation it shares with increased profit margins. All of the top companies are now putting the employee first by cultivating attractive work spaces which accommodate the needs of its people. Further, top talent seeks innovative workplaces with high employee satisfaction. Decreased bureaucracy and red-tape is a must in the offices of today. Self-service is an easy win to engage employees and free up HR resources to focus on achieving employee satisfaction and attracting top talent.
For more information on enableHR or our enable Self-Service feature, contact us today for Australian and New Zealand inquiries.
